We offer free international shipping on all orders. There is no minimum order quantity.

All orders are dispatched from our warehouse in Hong Kong. We offer free international shipping and strive to dispatch your items within 1–2 working days.

Orders are dispatched within 1–2 business days (excluding weekends and public holidays).
Please note that delivery times may occasionally be delayed due to unforeseen circumstances, but rest assured your item is on its way.

Taxes are NOT included in the listed prices. The consignee is responsible for any applicable taxes and duties upon delivery. All products are dispatched from our warehouse in Hong Kong.

Yes. Every item we sell is sourced directly from trusted suppliers and authorized distributors to ensure it is 100% genuine.

If you receive a damaged item or have any concerns with your order, please contact us right away. We’re committed to resolving any issues quickly and ensuring your satisfaction.

Yes, you can request a return within 14 days of receiving your order if the item does not meet your expectations. Please contact us first with any questions or concerns before returning the item. For more details, please refer to our return policy.

Yes. To be eligible for a return, watch parts and tools must be:

• Unused and undamaged
• Complete with all original parts and genuine packaging
• Free of lint, fingerprints, or signs of installation or work

Items that show signs of use, damage, or missing packaging will not be accepted for return. For details, please refer to our return policy.

Please contact us via online form or email at info@gewatchparts.com. We’ll guide you through the return process and provide the return address.

Please note that product images are for reference only. Due to lighting and screen differences, actual colors may vary slightly from what you see online.

All dimensions are measured by hand and may have slight variations. If you need precise measurements, feel free to reach out before placing your order.